Patient Bill of Rights
As a Home Care provider, we have an obligation to protect the rights of our patients and explain these rights to you before treatment begins. Your family or your designee may exercise these rights for you in the event that you are not competent or able to exercise them for yourself.
As a Home Care Client, you have the right to:
- Choose the home services agency that will provide you with the needed or desired support and/or companionship services.
- Receive considerate, kind and respectful care regardless of age, race, creed, color, natural origin, marital status, disability or sexual orientation.
- Participate in the development and implementation of your service plan.
- Information about your service plan in terms that you can understand.
- Refuse care to the extent permitted by law and to be informed of the possible consequences of the refusal.
- Designate a representative to make informed decisions about your care.
- Formulate advance directives and have them followed.
- Have your family, representative of your choice, and your physician notified of your admission in our home care services.
- Be free from all forms of abuse, harassment, neglect or financial exploitation.
- Be free from any forms of restraint or seclusion as a means of convenience, discipline, coercion, or retaliation.
- Information about rules and regulations affecting your care.
- Know the names and professional titles of your caregivers and home care professionals.
- Have services provided by dependable and responsible caregivers.
- Receive services as contracted and an explanation of all charges for service.
- Request a change of caregiver.
- Confidentiality and security of your personal, financial and health information.
- Request a restriction of use or disclosure of protected health information (PHI).
As a Home Care Client, you also have the right to:
- Inspect and copy your client record within the limits of the law.
- A prompt response to any request for service within the scope of services provided by PM Home Health Care.
- Basic hygiene and infection control practices.
- Basic personal and environmental safety precautions.
- Maintenance of a clean, safe and healthy environment.
- To have your property respected.
- Have your questions, concerns or grievances reviewed and, if possible, resolved without interruption in service.
- Be free from any form of retaliation due to the voicing of a complaint or grievance.
- A referral to another home services agency if service provided by PM Home Health Care is terminated based on the inability to meet your financial obligations.
- A referral to a home health or home nursing agency if service provided by PM Home Health Care is terminated based on the Client’s need for medical type services, which PM Home Health Care does not provide.
Your Responsibilities as a Home Care Client
As a Home Care Client, you have the responsibility to:
- Provide accurate and complete personal information including your full name, address, home telephone number, date of birth, and Social Security number.
- Provide accurate and complete information about all matters pertaining to your health, including medications and past or present medical conditions.
- Provide the name, address, and telephone number of your Responsible Party if applicable.
- Provide the name, address, and telephone number of an individual or relative to be contacted in an emergency.
- Ensure that PM Home Health Care has a copy of advance directives if applicable.
- Notify a PM Home Health Care Supervisor of changes to your personal information and keep documents pertinent to your home services up to date.
- Notify a PM Home Health Care Supervisor if a Long-Term Care Insurance Policy is in effect.
- Notify a PM Home Health Care Supervisor if you do not understand information about your care.
- Notify a PM Home Health Care Supervisor if it becomes necessary to modify or discontinue home services.
- Notify a PM Home Health Care Supervisor of any concerns or complaints as soon as possible and not later than thirty (30) days.
- Pay all bills within seven (7) days or make an alternate arrangement with a PM Home Health Care Supervisor to assure that your financial obligations for home care services are fulfilled as promptly as possible.
- Act in a considerate and cooperative manner and to respect the rights and property of others.