How is Caregiver Scheduling and Reliability Managed?

Our agency uses a phone-in time card system that alerts the scheduling supervisor if someone does not check in at the appointed time for any unforeseen reason, so that a supervisor can immediately come by to care for a client until the caregiver arrives or a replacement is arranged. This also guarantees that clients are accurately billed for the actual hours worked.

It is one of the major advantages of working with an agency, the assurance and peace-of-mind that back-up staffing is an integral part of the service ,especially for frail seniors.